Help and support

General FAQ

Clear answers about accounts, adverts, private marketplace messages, safety and the separate KASH support channel.

Account

Buying on KASH

Selling on KASH

Creating, editing and reviewing adverts

Favourites and saved searches

Buyer-seller messaging

Safety, scams, phishing and off-platform payments

Delivery estimates and courier options

Reviews, ratings and seller profiles

Reporting adverts or users

Privacy, retention and account deletion

Contacting KASH support

Account

How do I create an account?

Can I buy and sell with one account?

Buying on KASH

How do I contact a seller?

Does KASH process payment?

Selling on KASH

How do I publish an item?

Can one account sell jobs as well as items?

Creating, editing and reviewing adverts

What happens after I submit an advert?

Can I edit a rejected advert?

Favourites and saved searches

Are favourites private?

Do saved searches send alerts?

Buyer-seller messaging

Who can read a KASH conversation?

Where should I report a support issue?

Safety, scams, phishing and off-platform payments

How can I spot a scam?

Does KASH provide guaranteed delivery or courier tracking?

Delivery estimates and courier options

Can KASH estimate delivery time?

Reviews, ratings and seller profiles

What does a public seller profile show?

Are verified purchases or ratings available?

Reporting adverts or users

How do I report an advert or user?

Privacy, retention and account deletion

What information is public?

How do I request deletion?

Contacting KASH support

Is support the same as Messages?

Will KASH support ask for my password or banking code?

Account

How do I create an account?

Can I buy and sell with one account?

Buying on KASH

How do I contact a seller?

Does KASH process payment?

Selling on KASH

How do I publish an item?

Can one account sell jobs as well as items?

Creating, editing and reviewing adverts

What happens after I submit an advert?

Can I edit a rejected advert?

Favourites and saved searches

Are favourites private?

Do saved searches send alerts?

Buyer-seller messaging

Who can read a KASH conversation?

Where should I report a support issue?

Safety, scams, phishing and off-platform payments

How can I spot a scam?

Does KASH provide guaranteed delivery or courier tracking?

Delivery estimates and courier options

Can KASH estimate delivery time?

Reviews, ratings and seller profiles

What does a public seller profile show?

Are verified purchases or ratings available?

Reporting adverts or users

How do I report an advert or user?

Privacy, retention and account deletion

What information is public?

How do I request deletion?

Contacting KASH support

Is support the same as Messages?

Will KASH support ask for my password or banking code?